Customer Service Representatives: Job Description, Education, Skills and Duties, Earnings and Outlook
Submitted by: paula
Job Overview Customer Service Representatives are more popularly known as customer care representatives. Companies who either invest on product or service business need customer service representatives to assist their customers with their problems as well as answer their questions regarding the product and services they availed or they are planning to avail. This is their job in general. They may work in several and wide range of types of industries as frontliners in providing excellent customer services in these businesses. Most of the customer care representatives work in an office or in an indoor settings yet there are some whose job is more versatile as they can work to assist clients in the field.
Education, Knowledge and Trainings Required
If you wish to build a career in the customer care industry, it is advised that you take as many subjects in commmunicaton and in English. There is no specific post secondary training or a college degree needed to be able to get in the job. All they need is for the applicant to pass a certain communications training as well as the product or service specific training to be able to work as a customer care representative of their companies.
Skills and Abilities
One of the most important skills that a customer service representative should possess is good communication skills both in verbal and in written form. It is a plus factor that they have a good voice and can easily be understood on a telephone conversation. Aside from these skills, an empathic attitude is also needed. This will provide the clients a feel that the company also owns their concerns. Skills in problem solving is a must as they will be dealing with several technical and non technical issues related to the product and services.
Duties
As customer service representatives, their goal is to assist their client and their customers with their difficluties and needs regarding the product or services that they availed or wished to avail.
Most of the time, they will be seen conversing over the fone, in front of a computer, answering mail for inquiries via internet, and handling internet communications. They work in a supervised settings and are being monitored and assisted by their respective managers. At the end of the day, they sum up their reports of inquiries and endorse the unresolved issues of clients to the next person on the shift.
Earnings and Job Outlook
The earnings of customer service representatives vary depending on the location, type of account they handle, the employer as well as the shift schedule that they have. The median annual salary of a customer service representative amounts to 27,000 U.S. dollars wayback 2004. Top performers and those who have already established a good reputation in the field may earn around and over 44,000 U.S. dollars in a year. The employment for this kin dof job is also predicted to increase for the next 5 years as reported by the U.S. Department of Labor.
Paula Hiz is a researcher and a human resource specialist who helps newly graduates, job applicants and post graduate professionals be aware of their job opportunities and available trainings for skills and practice upgrading.
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Word Count: 526 Date: Mon, 10 Jan 2011 Time: 8:58 AM
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